Refund & Cancellation Policy

• Once paid, membership fees are 100% non-refundable.
• This includes all plan durations: 1 month, 3 months, 6 months, and 12 months.
• This applies to both Cardio and Hardcore membership types.
• Refunds will NOT be provided for reasons including but not limited to:
  • Change of mind after payment
  • Inability to visit the gym due to personal reasons
  • Relocation to a different city
  • Loss of interest in fitness
  • Health issues arising after joining
  • Job or lifestyle changes

• PT packages are non-refundable once purchased.
• Unused PT sessions do NOT carry forward beyond the package validity period.
• PT packages cannot be transferred to another member.
• If a trainer is unavailable, we will assign a replacement trainer of similar expertise. No refunds will be issued in this case.

• You may cancel your membership at any time by informing the branch owner.
• Cancellation does NOT entitle you to any refund of the fees paid.
• Your membership will remain active until its expiry date.
• After cancellation, your data will be retained per our Privacy Policy.

In extremely rare cases, at the sole discretion of the branch owner, refunds MAY be considered for:

• Duplicate Payment: If you accidentally paid twice for the same membership, we will refund the duplicate amount after verification.
• Payment Not Confirmed: If your UPI payment left your account but your membership was not activated, contact us with your UPI reference/UTR number — we will verify it against the gym's records and either activate your membership or refund you within 7 working days.
• Serious Medical Emergency: In case of a documented serious medical condition preventing gym use, the owner may offer credit toward future membership (not a cash refund).

In the rare case that a refund is approved (per Section 4 above), the process is as follows:

• Timeline: Refunds will be processed within 7-10 working days.
• Method: Refunds are sent back to the UPI ID or bank account you paid from.
• No Gateway Deduction: UPI transfers carry no payment-gateway fee, so an approved refund is returned in full.
• Documentation: You must provide transaction ID and reason in writing (email or WhatsApp).

• Filing a false payment dispute or chargeback with your bank after receiving services is considered fraud and will result in:
  • Immediate termination of membership without refund
  • Legal action under the Indian Contract Act
  • Reporting the dispute to your bank and UPI provider
• If you have a legitimate concern about a charge, please contact the branch owner FIRST before disputing with your bank.

Brothers Gym operates on a fair and transparent basis:

• Our membership fees are already affordable and reflect actual operating costs.
• Equipment maintenance, staff salaries, rent, and utilities are ongoing expenses that cannot be reversed.
• A no-refund policy allows us to keep prices low for all members.
• We encourage members to visit the gym before joining to ensure it's the right fit for them.

We recommend visiting the gym for a walkthrough before committing to a membership. Please contact the branch owner to schedule a visit.

For any refund-related queries, contact the respective branch owner using the contact information below.

Please include your payment transaction ID, date, and reason for your query.